Privacy Policy — Narmada Power Private Limited

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Who we are

We are Narmada Power Private Limited, a solar energy company registered in Bharuch, Gujarat, India. We build, own, and operate solar power plants for commercial and industrial businesses across India — through CAPEX, OPEX/PPA, and Open Access models.

This policy applies to our website narmadasolar.com and to any personal information you share with us when making a business enquiry or engaging our services.

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We are bound by India's Digital Personal Data Protection Act, 2023 (DPDP Act). We take your privacy seriously and only collect what we genuinely need.

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What we collect

When you fill in our contact form or get in touch with us, we collect:

Your name and designation — so we know who we're speaking with

Company name and industry — to understand your business context

Phone number and email — so we can respond to your enquiry

Monthly electricity bill range — to assess your solar savings potential

Any message you write — the details you share about your facility or requirements

Our website also automatically records basic technical data like your IP address, browser type, and which pages you visit — purely to keep the site running and understand how people use it.

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We never collect

Aadhaar, PAN, bank account details, biometric data, or any sensitive personal information through this website.

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Business context only

All the information we collect relates to your professional role and company. We do not target individual consumers.

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How we use it

We only use your information for things directly related to your enquiry and our business relationship:

To respond to your enquiry and send you the free feasibility report or energy audit you requested

To prepare a proposal — including system design, savings projections, and contract terms

To communicate about your project, installation progress, and ongoing support

To send service updates like generation reports and maintenance notifications (if you become a client)

To comply with regulations — including GEDA, MNRE, GST, and company law requirements

We may occasionally send you relevant industry updates or news about our services. You can opt out of these at any time — just reply "unsubscribe" or email us.

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Who we share it with

We do not sell or rent your information. Ever. We share it only when genuinely necessary:

Our own team — sales, engineering, and project staff who need it to help you

Trusted service providers — e.g. our CRM or email platform. They only process data on our instructions and cannot use it for anything else

Government bodies — GEDA, MNRE, DISCOM, or CEIG when required by law or for project approvals

Lenders or finance partners — only for OPEX/PPA project structuring, and only after you've been informed

When required by law — if a court order or government authority compels us to

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How long we keep it

We keep your data only as long as we need to — no longer.

What	How long
Enquiry (no contract)	Up to 24 months, then securely deleted
Active project / PPA contract	Duration of contract + 7 years (required by Indian tax law)
Marketing consent records	Until you unsubscribe
Website analytics	Up to 26 months, anonymised

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Cookies

Our website uses a small number of cookies — small files stored in your browser that help the site work properly.

Essential cookies — needed for the website to function. Cannot be disabled.

Analytics cookies — help us understand how people use the site, in aggregate. No personal info collected.

Preference cookies — remember your browser settings or form preferences.

You can turn off non-essential cookies in your browser settings at any time. We do not use advertising or cross-site tracking cookies.

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Your rights

Under the DPDP Act 2023, you have the following rights over your personal data. Just contact us and we'll respond within 30 days.

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Access

Get a copy of the data we hold about you

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Correct

Fix anything that's wrong or outdated

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Delete

Ask us to erase your data (subject to legal obligations)

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Opt out

Withdraw consent for marketing at any time

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Raise a grievance

Contact our Data Protection Officer or the Data Protection Board of India

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Nominate

Appoint someone to exercise these rights on your behalf

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Security

We take reasonable steps to protect your data from unauthorised access, loss, or misuse:

SSL encryption on all data sent through our website

Access limited to authorised staff only

Secure storage of physical records at our premises

Regular review of our data handling practices

No internet transmission is 100% secure. If a breach occurs that risks your data, we will notify you and the relevant authorities as required by law.

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Contact us

Questions about this policy, or want to exercise your rights? Reach out to our Data Protection Officer:

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Narmada Power Private Limited — Data Protection Officer

📍 Bharuch, Gujarat, India — 392011
📞 +91 6355160072
✉ info@narmadasolar.com
🕐 Mon – Sat, 9:00 AM – 6:00 PM IST

We may update this policy from time to time. When we do, we'll update the date above. Continued use of the website means you accept any changes.